Vielight has an 80% refund policy of the purchase price, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us or purchases from our authorised Vielight global resellers. The refund must be claimed via the point of purchase.
We will also replace the product if there are any defects, covered by a 12-month warranty.
Please note that we do not refund intranasal applicators purchased as separate items.
Please note, we do not support Vielight devices sold on Amazon, eBay and other similar online marketplaces. These devices may be stolen goods.