We have an 80% refund policy, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us or purchases from our authorized Vielight global resellers. The refund must be claimed via the point of purchase.
We will also replace the product if there are any defects, covered by a 12-month warranty.
Please note that we do not refund intranasal applicators purchased as separate items.
Please note, we do not support Vielight devices sold on Amazon, eBay and other similar online marketplaces. These devices may be stolen goods.
Please note that the currency on our shop page has been standardized to USD
We recommend using our standalone intranasal units once or twice daily (auto-timed for 25 minutes).
Use any Neuro version only once a day (auto-timed for 20 minutes).
Our devices have been tested for electrical safety and rendered safe by TUV Rheinland standards. They are compliant with the European CE requirements for safety.
We are currently in the process of verifying the efficacy of our research-grade devices with multiple universities and government research bodies through several clinical trials. Hence, we do not make claims for long-term cures.
Please note that if coupon codes are not used at the point of purchase, they cannot be redeemed later.
Vielight Neuro Alpha User Guide | Link
Vielight Neuro Gamma User Guide | Link
Vielight 810 User Guide | Link
Vielight 655 User Guide | Link
Vielight 633 User Guide | Link
Vielight Pocket Miracle User Guide | Link
We have a shipping department in Perth, Australia. We ship via Australia Post or Sendle.
As of 1st March 2017, we no longer authorize our devices to be sold on Amazon, eBay and certain online distribution channels.
Our customer support, satisfaction guarantee and product warranty will not apply to devices sold through unauthorized channels past that date.
We cannot verify the authenticity of devices purchased through these channels.
We have three shipping depots :
- Hayward, California, USA (American)
- Toronto, Ontario, Canada (International and Canadian)
- Perth City, Perth, Australia (Australia and New Zealand)