We have an 80% refund policy, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us or purchases from our authorized Vielight global resellers. The refund must be claimed via the point of purchase.
We will also replace the product if there are any defects, covered by a 12-month warranty.
Please note that we do not refund intranasal applicators purchased as separate items.
Please note, we do not support Vielight devices sold on Amazon, eBay and other similar online marketplaces. These devices may be stolen goods.
Our devices have been tested for electrical safety and rendered safe by TUV Rheinland standards. They are compliant with the European CE requirements for safety.
We are currently in the process of verifying the efficacy of our research-grade devices with multiple universities and government research bodies through several clinical trials. Hence, we do not make claims for long-term cures.